OZZAH shall process a refund, when a valid authorization and presentment was previously processed and the Users subsequently either cancelled the transaction, or wishes to refund the amount in cases of services not rendered, or to rectify any transaction processing error, or services is not delivered within prescribed period of your completion of the transaction, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page, containing the complete details of the said disputed transactions such as date, time, order/transaction numbers, account number etc..

For processing a refund, the users shall present a refund request to OZZAH along with all the required detail to identify the previously authorized and settled transaction and OZZAH shall process the refund within 7 (Seven) working days from the date the refund request is received. The refund request must describe the failed / returned / rejected / cancelled transactions or merchandise were returned, services cancelled or adjustment made.

The funds have to be credited back to the same source from where these were received, and not by cash or any other mode. In case of any users’ complaint regarding non- refund for failed transactions and/or non-credit for successful transactions shall be dealt by the Bank. Any complaint about credit not being given to Users should be dealt with conclusively and bilaterally by the remitting and beneficiary banks as per its Policy.

Note: OZZAH is not responsible for any wrong purchase  or fund transfers in an incorrect bank account or any unauthorised payment by users. You are sole responsible for the accuracy, authenticity of information pertaining to the services or the payment credentials while using the OZZAH Pay Services.